May 6, 2016
Connectivity is quickly becoming a necessity. With the Internet of Things in full swing, stand alone devices are losing their appeal. Why have a lowly toaster when you can have a toaster that communicates with your coffee maker and smartwatch alarm clock to have breakfast ready right when you are? Yes, this example is a bit silly (I still make breakfast the old fashioned way), but it proves the convenience that comes with seamless communication between devices. Applications make this all possible, learning behaviors and allowing users to set schedules.
After purchase and set up of Smart Home and Wearables devices, applications control the bulk of the rest of the user experience. We analyzed the difference in consumer opinion between hardware and software in both the Wearable and Smart Home markets in detail, finding that apps were failing to delight as much as devices in both markets. Smart Home apps, however, are improving at an impressive rate, while Wearable app delight is more static.
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