Although Samsung’s most recent quarter has investors concerned as to their growth prospects in smartphones, the recent launch of the Galaxy S5 portends a brighter future for Samsung and their suppliers, including Qualcomm and Synaptics. The S5 is the best launch Samsung has seen in over a year. Unlike the launch of the S4, which boosted demand for the S3 and iPhone 5, the S5 launch seems to have honestly grabbed consumer attention. Our traditional delight and buzz metrics show the S5 doing well across multiple US and Canadian Retailers, with an oddly rocky start at Best Buy. The new HTC One M8 is perceived as a better handset but the adoption has not been as high as Samsung for HTC’s new flagship. Both are impacting demand for Apple’s iPhone 5S as these new flagships prove to be competitive alternatives. Later this week we’ll look at why this is as we dive deep in to what consumers are loving (and hating) about these new handsets.
Q1 2018 Smart Home Provider Scorecard: Consumers love Xfinity more than Vivint after a brief affair with ADT
I was reviewing the NPS scores for the big three Smart Home Providers, ADT, Vivint and Xfinity for Q1 2018. You might recall that ADT had some issues with a system upgrade in June of 2017 that caused a flood of frustrated users taking to the airwaves, dropping ADT’s already low NPS into the bowels […]
Just a few days ago, I receive notice from Instagram that they were accelerating the shutdown of the bulk of their API features, including posting on user’s behalf, searching for results and subscribing to updates from particular users. Ostensibly this is to cut down on using these tools for nefarious reasons as Instagram’s parent company, […]
Ahead of the news from Facebook on Cambridge Analytica abusing the data of American citizens, Twitter started suspending accounts for a practice called Tweetdecking, where accounts would solicit and at times pay for accounts to artificially boost their classic influence metrics of reach and followers. Over the weekend of 18 March, some of the Internet […]